Gold Estates is committed to complying with legislation governing privacy and to protecting and safeguarding your privacy when you deal with us.
Collection of information
Some information provided to us might be considered private or personal in nature. Without these details we would not be able to carry out our business and provide our services to you. We will only collect such personal information if it is necessary for one of our services or activities.
In particular, personal information is collected in the following situations by Gold Estates:
- If you contact Gold Estates, we may keep a record of that correspondence;
- When you submit your personal details through either our online contact form, by email or through the online registration to one of our mailing lists.
At or before the time the personal information is collected by us we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which we may disclose the information, any laws requiring the collection of the information, and the main consequences for you if all or part of the information is not collected.
At any time you may opt-out of receiving marketing communications from us by either contacting us by email (email@example.com) or by using the opt-out facilities provided in the marketing communications. If you opt-out your name will be removed from the mailing list.
Use of information collected and disclosure of personal information to others
We may use or disclose personal information held about an individual for the primary purpose for which it is collected (eg. provision of our services, including administration of our services, notification to you about changes to our services, record-keeping and compliance). We may use such information for a purpose related to the primary purpose of collection and where it would reasonably be expected by you that we would use the information in such a way. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection.
In addition we may use or disclose personal information held about you:
- Where you have consented to the use or disclosure;
- Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety;
- Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
- Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
- Where we reasonably believe that the use or disclosure is reasonably necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.
Our web site may contain links to other web sites and those third party web sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of web sites that are linked to our web site. Gold Estates encourages users to be aware when they leave the site and to read the privacy statements of each web site.
Security and storage
Gold Estates places a great importance on the security of all information associated with our customers, clients and contractors. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
Personal information is destroyed securely when no longer required by us.
Gold Estates retains the information you provide to us including your contact details to enable us to verify transactions and details and to retain adequate records for legal and accounting purposes. This information is held on servers with security systems and processes in place.
Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.
No data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect user’s personal information, Gold Estates cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. You are responsible for keeping your passwords and/or account information secret.
Access to and correction of personal information
Gold Estates is committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients and web-site users.
So long as your request for your personal information is in accordance with the National Privacy Principles, then we will give you access to that information.
Inaccurate information will be corrected upon receiving written advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.
If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons in writing.
We will investigate your complaint and attempt to resolve in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate.
Transfer of information overseas
Pursuant to the National Privacy Principles we may transfer personal information we have collected about you to someone other than you in a foreign country only if such transfer is permitted by the National Privacy Principles.
Gold Estates collects information from the site using “Cookies”.
When you visit the Gold Estates site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the Internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved services. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Web Sites.
Should you wish to read more information on privacy legislation or the National Privacy Principles we recommend that you visit the Federal Privacy Commissioner’s website at www.privacy.gov.au